FAQs EASY TO ORDER
Order your favorite Castle Group products:
By Phone: (954) 565-2711
Toll Free: 1- 800-776-6619
By Fax: (954) 565-2775
Online: www.shopcastlemanagement.com
By E-mail: sales@sharpmarketing.com
By Mail: Please complete the online order form, detailing size, price, quantity, and description. Please include your telephone number and e-mail address, so that we can contact you if we have any questions about your order.
Mail completed form to:
Sharp Marketing
Attn: Castle Group
655 West Prospect Road
Fort Lauderdale, FL 33309
CUSTOMER SERVICE
The Castle Group Store is committed to providing 100% customer satisfaction. For special orders or general questions, please e-mail our Customer Service department sales@sharpmarketing.com
RETURN POLICY
To guarantee your satisfaction, you have up to 10 days from date your order is shipped to return any merchandise for any reason. You will be reimbursed for the total amount originally invoiced less freight, handling and insurance charges in shipping the original item or items to you. You will be responsible for returning the item or items back to us, and you will be responsible for the applicable return freight charges. There will be a 15% restocking fee charged for all returned merchandise. We are not responsible for items damaged or lost in transit. Please make claims directly with the carrier.
We cannot accept returns for special orders or custom manufactured items. Only stock products on the website can be returned.
Ship returns to:
Sharp Marketing
Returns Department Castle Group
655 West Prospect Road
Fort Lauderdale, FL 33309
PAYMENT
We gladly accept:
MasterCard
Visa
AMEX
Money Orders (made Payable to: Sharp Marketing)
Checks (made Payable to: Sharp Marketing)
Wire Transfers (for international orders, call for details)
SHIPPING AND FREIGHT
Order Total | Shipping Cost | Up To $29.99 | $8.00 | $30.00 - $49.99 | $10.00 | $50.00 - $74.99 | $12.00 | $75.00 - $150.00 | $15.00 | $150.01 - $250.00 | $30.00 | $250.01 - $500.00 | $40.00 | $501.00 - $999.00 | $50.00 | $1,000 + | Actual Shipping Rate |
Shipping and handling will be additional for all items shipped.
All items featured on the website will be shipped in aprox. 7 – 10 days. Special orders or custom manufactured items will be delivered and shipped based on respective production timeframes. If you have an urgent request, function or event date, please contact our customer service department. Every effort will be made to accommodate your request. All orders ship UPS ground or USPS unless otherwise specified
We endeavor to keep inventory levels updated. Should a shortage occur, you will be notified by phone or fax. | 
